Refund and Returns Policy

Native Super Foods (YesMillets) is committed to providing our customers with high-quality products. If you are not completely satisfied with your purchase, we offer the following refund policy:  

1. Eligibility for Refunds:

• Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 2 days of receiving your order with photos of the damage. We will offer a replacement, refund, or store credit.  
• Incorrect Products: If you receive an incorrect product, please contact us within 2 days of receiving your order. We will arrange for a return and send you the correct product or offer a refund.
• Other Returns: Due to the nature of our food products, returns for reasons other than damage, defect, or incorrect shipment are generally not accepted. However, we may consider exceptions on a case-by-case basis. Please contact our customer support team.

2. Refund Process:

• To initiate a refund, please contact our customer support team at support@yesmillets.com or 8344831718.
• We may require you to return the product in its original packaging.
• Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed to your original method of payment within 10 business days.  

3. Non-Refundable Items:

• Shipping costs are non-refundable.

4. Cancellations:

• Orders can be cancelled within 24 Hours of placement. After this time, orders are processed and cannot be cancelled.